The Systems Engineer for TeamDynamix will work within Client’s User Support/IT Service organization to drive the continuous configuration, improvement, and maturation of the enterprise IT Service Management (ITSM) platform (TeamDynamix, or TDX for short), implemented in May 2020. This platform is used system-wide by technologists across Client's distributed IT management function for the ticket management, tracking, and delivery of IT services system-wide. This work will involve configuration and integrations using a low-code configuration and development platform, building and configuring capability following defined requirements.

IT Asset Management (ITSM/ITAM/TDX, iPaaS/Boomi (cloud based integration), Window servers, SSMS, xml configuration files, executable files) ○ Extend capabilities for the accurate tracking and auditing of University hardware and software assets, potentially involving integrations with external systems or tools. ○ Server administration and network security upgrade and maintenance ○ Log error detection and resolution

Work collaboratively with the TDX Product Owner and team to:

● Deliver efficient solutions using the TeamDynamix (TDX) platform: analyze business, systems, and workflow processes and implement using the TeamDynamix APIs, integrations, configuration panels, and other development tools

● Design, implement, and execute test and QA plans

● Review all deliverables for quality assurance and compliance with University policies, security policy and controls, and architecture standards

● Provide ongoing maintenance of delivered functionality as needed

● Troubleshoot production, configuration, or platform issues, and evaluate and follow through on issues and problems until resolved or escalated

● IT Service Management (ITSM/ITAM/TDX, iPaaS/Boomi (cloud based integration)

○ Advance functionality to mature service request forms and workflows resulting in improved business processes and better user experience

○ Extend capabilities for automation in appropriate areas ○ Relationship management & requirement gathering

● Core integrations for the TDX platform (SQL, ITSM/ITAM/TDX, iPaaS/Boomi (cloud based integration), JAMF, MEMCM, Window servers, SSMS, xml configuration files, executable files)

○ Data Management - Incorporating data into vendor systems

○ Data job automation

○ Microsoft SCCM/MEMCM for Windows endpoint management

○ JAMF for Apple endpoint management

○ API & core automation work

○ Enterprise systems

○ BeyondTrust/Bomgar

○ E-Commerce for hardware and software

Projected Start Date: 3/4/2024 for initial one-year project with possible extensions.

Qualifications:

● A Bachelor’s degree and four (4) years of related experience or a comparable combination of education, training, and/or experience in the areas of no/low-code development, iPaaS, APIs and integrations

● Exposure to ITIL or other frameworks for IT Service Management

● Exposure to working in an ITSM tool for things such as Incident, Major Incident, Problem, Knowledge, or Request

● Ability to keep abreast of technology/industry trends and quickly learn new tools

● Ability to communicate well, and contribute to a collaborative environment and work with cross-functional teams

● Productivity and performance focus

● Problem-solving skills and solution-oriented attitude Preferred Qualifications (please document on resume, if applicable):

● Experience writing scripts in languages such as SQL, Python, Powershell, or JavaScript

● Ability to assess requirements and decide how to deliver value using no/low-code techniques

● Familiarity with iPaaS platforms such as Dell Boomi, MuleSoft, or TDX iPaaS

● Familiarity with pre-built templates, drag-and-drop visual interfaces, entity builder

● Experience conducting needs analysis for ITSM tool configuration

● Experience working in an Agile environment